Digital Product Refund Policy
GRANE GLOBAL LLC
DIGITAL PRODUCT REFUND POLICY
Effective Date: August 24, 2026
Last Updated: August 24, 2026
Thank you for purchasing from Grane Global LLC.
Because our cookbooks and related products are digital products that can be accessed or downloaded electronically, all digital product sales are generally final and non-refundable once access has been delivered or the product has been downloaded, except where a refund is required by applicable law or where Grane Global LLC determines that an exception is appropriate.
1. DIGITAL PRODUCTS
Our digital products may include:
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Digital cookbooks
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Meal-prep guides
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Recipe books
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PDF downloads
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Nutrition resources
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Meal plans
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Other downloadable or electronically delivered products
Because these products are delivered electronically, we generally cannot accept a digital product back once access has been provided.
2. DOWNLOAD OR ACCESS PROBLEMS
If you purchased a product but cannot access or download it because of a technical problem, please contact us at:
Please include:
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Your name
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Email address used at checkout
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Order number
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Description of the problem
We will make reasonable efforts to help you obtain access to the product you purchased.
3. DUPLICATE PURCHASES
If you accidentally purchase the same digital product more than once, contact us promptly at info@graneglobal.com.
We may review duplicate transactions and, at our discretion, issue a refund for a confirmed duplicate purchase.
4. UNAUTHORIZED PURCHASES
If you believe a transaction was made without your authorization, contact us immediately at info@graneglobal.com.
We may request information necessary to investigate the transaction.
5. PRODUCT DEFECTS
If a digital product is materially defective or cannot reasonably be accessed due to an issue caused by Grane Global LLC, contact us at info@graneglobal.com.
Where appropriate, we may provide a replacement file, restore access, or issue a refund.
6. CHANGE-OF-MIND REFUNDS
We generally do not provide refunds because a customer:
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Changed their mind.
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Decided they no longer wanted the cookbook.
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Did not use the cookbook.
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Did not have time to use the cookbook.
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Did not like a particular recipe.
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Expected different results.
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Did not achieve a particular weight-loss or fitness result.
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Purchased the product without reviewing its description.
This policy does not limit any non-waivable rights you may have under applicable law.
7. REFUND REQUESTS
Refund requests should be sent to:
Please include your order number and the reason for your request.
Each request will be reviewed in accordance with this policy and applicable law.
8. REFUND PROCESSING
If Grane Global LLC approves a refund, the refund will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer, payment processor, or other financial institution.
9. CHARGEBACKS
Before initiating a payment dispute or chargeback, please contact us at:
We will make a reasonable effort to resolve legitimate order or access problems.
Fraudulent or abusive chargeback activity may be investigated and challenged to the extent permitted by applicable law.
10. POLICY CHANGES
Grane Global LLC reserves the right to modify this Refund Policy at any time.
The version in effect at the time of purchase will generally govern that purchase, subject to applicable law.
11. CONTACT
Grane Global LLC
Email: info@graneglobal.com
Copyright © 2026 Grane Global LLC. All Rights Reserved.